Online Dispute Resolution

Honey bee Store values ​​customer satisfaction and is committed to providing a high quality service. However, if you have any questions, complaints or disputes, we are available to help resolve any situation quickly and effectively.

Alternative Dispute Resolution (ADR)

In accordance with Law No. 144/2015, we inform you that, in the event of a dispute related to our online store, the consumer may resort to an alternative dispute resolution entity. For consumers residing in Portugal, the available entities include:

• Porto Consumer Information and Arbitration Center
  Address: 31 Damião de Góis Street, Shop 6, 4050-225 Porto
  Telephone: +351 225 508 349 / +351 225 029 791
  Email: cicap @cicap .pt
  Website: www .cicap .pt

European Online Dispute Resolution Platform

Consumers can also use the European Online Dispute Resolution (ODR) Platform , developed by the European Commission , accessible at https://ec.europa.eu/consumers/odr .

This platform allows consumers and traders in the European Union to resolve disputes related to online purchases in a simple, fast and free way.

Contact us

If you prefer, you can contact us directly to resolve any issues before resorting to a dispute resolution entity.

• Email: geral@honeybeestore.pt
• Telephone: +351 926 235 385
• Address: Tv. Helena Vieira da Silva 21, 4450-329 Matosinhos

We are available to clarify any doubts and find a satisfactory solution for both parties.